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Privacy Policy

Welcome!

Splendore values the privacy and security of its customers. This document describes how we collect, use, store, and protect your information in accordance with the General Data Protection Law (LGPD), Law No. 13.709/2018. By using our website, you agree to the terms outlined in this Privacy Policy.

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1. Information Collection

1.1 We collect the information you provide when creating an account, making a purchase, or filling out forms on our website.

This data may include:

  • Full name

  • Email address

  • Shipping address

  • Contact phone number

  • Payment information (processed securely)

1.2 We also collect information automatically during your browsing, such as:

  • IP address

  • Browser and device data

  • Browsing and purchase history

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2. Purpose of Data Use and Legal Bases

2.1 We use your information to:

  • Process orders and manage your purchases (legal basis: contract performance).

  • Improve your browsing experience on our website (legal basis: legitimate interest).

  • Send communications about promotions, news, and offers, with your consent (legal basis: consent).

  • Ensure the security of your transactions and prevent fraud (legal basis: legitimate interest).

  • Address support requests or answer inquiries (legal basis: contract performance).

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3. Information Sharing

3.1 We do not share your personal information with third parties, except in the following situations:

  • For payment processing, with trusted payment services.

  • For product shipments, with transportation companies.

  • When required by law or competent authorities.

3.2 In all cases, we ensure that the third parties involved also comply with the LGPD and adopt appropriate data protection measures.

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4. Cookies and Tracking Technologies

4.1 We use cookies to enhance the user experience on our website. Cookies are small text files stored on your device that help remember your preferences and browsing history.

4.2 You can manage or disable cookies in your browser settings, but this may impact the functionality of the site. For non-essential cookies, we will request your prior consent.

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5. Data Storage and Protection

5.1 Your information is stored on secure servers and protected from unauthorized access.

5.2 We implement security measures, such as encryption, firewalls, and access control, to protect your data.

5.3 Your data will be retained only for as long as necessary to fulfill the purposes described in this Policy or as required by law.

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6. Data Subject Rights

6.1 You have the right to:

  • Request access to, correction, or deletion of your personal information.

  • Withdraw consent for the sending of promotional communications.

  • Request data portability to another service provider.

  • Request anonymization, blocking, or deletion of unnecessary, excessive, or unlawfully processed data.

  • Obtain information about public or private entities with whom we share your data.

6.2 To exercise your rights, please contact us.

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7. Data Protection Officer (DPO)

7.1 We have appointed a Data Protection Officer to manage privacy and data protection matters. For inquiries or requests, please contact us.

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8. Changes to this Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of significant changes through our website or other communication channels.

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9. Contact

If you have any questions or concerns about this Privacy Policy, please contact us. Thank you for trusting Splendore!

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